I will tell you who....it is those people who don't have a travel agent! All of my clients are rebooked on new flights without ever having to leave their hotels, or hang on to the phone for hours or stand on those wretchedly long lines at the airport.
How would you rather have your employees spend their time, working or standing around?
If you think you don't need a travel agent let me assure you - you can't afford not to have someone in your corner when the weather turns bad and your people are on the road.
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